Refund policy

Items are made to order. Returns and exchanges are subject to approval.

 

Exchange Eligibility 

Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.

Condition: Items must be unused, unwashed, and in their original condition, with packaging intact. No stains, odors, signs of wear, or animal hair on product or packaging.

Shipping: Customer is responsible for return shipping. As a courtesy, we will cover the shipping fee for your new exchange item.

Size Exchanges: If you need a different size, exchanges will be offered only if the requested size is available.

Items not meeting these requirements will not be accepted.

 

How to Request an Exchange

Submit a return or exchange request here.

Once approved, send your return to:

Kainos Studios
1800 S Loop 288
Ste 396, #704
Denton, TX 76205
United States

Include your name, order number, email, and requested exchange inside the package.

 

Shipping Issues

Once your package is scanned and accepted by the carrier, responsibility transfers to them. We do not have any special visibility into their shipping system.If your order is delayed, damaged, or shows as delivered but is missing, please contact the carrier directly.

 

Quality Assurance

Every order is carefully inspected prior to shipping.
If there is an error on our end, please email us — we’ll make it right.