Refund & Exchange Policy

Refund & Exchange Policy

Each Kainos Studios piece is made to order. As a small studio, we do not offer refunds at this time. However, we do review exchange requests on a case-by-case basis.

To help ensure the correct fit, please review our Bible sizing guide before placing your order:
https://kainosstudios.co/pages/how-to-find-your-bible-cover-size
If you’re unsure, we’re happy to assist — feel free to reach out before ordering.

Exchange Eligibility

If an exchange is approved, the following conditions apply:

  • Item must be returned within 14 days of delivery

  • Product and packaging must be in original, undamaged condition

    • No stains, odors, or signs of wear

    • No animal hair on product or packaging (allergy & sanitation reasons)

  • Customer is responsible for return shipping

  • Purchase cannot be exchanged for out-of-stock items

  • Exchange is subject to product availability and approval

Items not meeting these requirements will not be accepted.

How to Request an Exchange

Email us before sending anything back:
 info@kainosstudios.co

Include:

  • Full name

  • Order number

  • Issue with your order

  • Item received

  • Requested item/size

Once approved, send your return to:

Kainos Studios
1800 S Loop 288
Ste 396, #704
Denton, TX 76205
United States

Include your name, order number, email, and requested exchange inside the package.

Shipping Issues

Once your package is scanned and accepted by the carrier, responsibility transfers to them.
If your order is delayed, damaged, or shows as delivered but is missing, please contact the carrier directly.

Quality Assurance

Every order is carefully inspected prior to shipping.
If there is an error on our end, please email us — we’ll make it right.